Introduction
Cretospace is an all-in-one creator platform that helps creators and digital businesses create, publish, sell and deliver digital products and online services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared and the choices available to you when you use Cretospace, including our website, creator platform, storefronts, checkout experiences and related services.
By using Cretospace, you acknowledge that you have read this Privacy Policy. If you do not agree with the practices described here, please do not use the services.
Information We Collect
Information you provide
Depending on how you use Cretospace, you may provide information such as:
- Name, email address, phone number and other contact details.
- Account information used to create and manage your Cretospace account.
- Creator profile information, including your profile name, business information and public storefront details.
- Product information, descriptions, files, images, links and other content that you upload or publish.
- Information submitted through contact, support or other communication forms.
- Information required for creator verification or KYC when such verification is applicable to your account.
Information collected automatically
When you access our website or services, certain technical information may be collected automatically, such as your IP address, browser type, device information, operating system, approximate location, pages viewed, referring pages and information about how you interact with our services.
We use this information to operate, secure, maintain and improve Cretospace and to understand how the platform is being used.
Purchase and customer information
When a customer purchases a digital product through a Cretospace storefront, we may process information such as the customer's name, email address, phone number, order details, purchased products, transaction status and related fulfillment information.
How We Use Information
We may use information for purposes including:
- Creating and managing user accounts.
- Providing creator storefront and product functionality.
- Processing orders and delivering purchased products.
- Processing subscriptions and account billing.
- Communicating with users about accounts, orders and support requests.
- Performing creator verification and KYC where required.
- Preventing fraud, abuse, unauthorized access and other security threats.
- Monitoring and improving platform performance and reliability.
- Developing and improving products, features and user experience.
- Complying with applicable legal, tax, accounting and regulatory requirements.
- Enforcing our Terms & Conditions and other applicable policies.
We do not use personal information for purposes that are materially incompatible with the purposes described above without providing appropriate notice or obtaining consent where required by applicable law.
Payments & Transactions
Payments made through Cretospace may be processed by third-party payment service providers, including Cashfree, depending on the transaction and configuration of the platform.
Payment providers may collect and process payment information directly in accordance with their own privacy policies and terms. Cretospace generally receives transaction-related information needed to confirm payment, maintain order records, provide fulfillment and operate our financial reporting.
Cretospace does not require you to send payment card passwords, PINs or one-time passwords to us through email, contact forms or support messages. Never share sensitive payment credentials with anyone claiming to represent Cretospace.
Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss and misuse.
Security measures may include access controls, authentication, encrypted connections, secure infrastructure and restricted access to systems and information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices.
Data Retention
We retain personal information for as long as reasonably necessary to provide the services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal and regulatory requirements, enforce agreements and protect our legitimate business interests.
Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.
Your Privacy Choices
Depending on applicable law and your relationship with Cretospace, you may have rights or choices relating to your personal information, including:
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of information where legally permitted.
- Requesting restriction of certain processing where applicable.
- Objecting to certain processing where applicable.
- Withdrawing consent where processing is based on consent.
To make a privacy-related request, contact us using the details in the Contact Us section. We may need to verify your identity before completing a request.
Children's Privacy
Cretospace is intended for users who can legally use the services under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.
Third-Party Services
Cretospace may integrate with or link to third-party services. These services may include authentication, payments, cloud infrastructure, storage, email, KYC/identity verification and other technology providers.
When you use a third-party service, that provider may process information according to its own privacy policy and terms. Cretospace is not responsible for the privacy practices of independent third parties that we do not control.
We encourage you to review the privacy notices of third-party services before providing information directly to them.
International Processing
Depending on the infrastructure and service providers used by Cretospace, information may be processed or stored in India or other countries where our service providers operate.
Where required by applicable law, we take reasonable steps to ensure that cross-border processing is subject to appropriate safeguards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
When we make changes, we will update the “Last updated” date at the top of this page. Material changes may also be communicated through the platform or other reasonable means where appropriate.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact Cretospace:
Cretospace is based in India. Please include enough information in your request for us to understand and respond to your inquiry.