Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases, subscriptions, and other paid services made through Cretospace. By completing a transaction, you acknowledge and accept this policy together with our Terms & Conditions.

Cretospace is a digital creator platform. Many products sold through the platform are digital products that become available for download or access after successful payment.

Digital products purchased through Cretospace may include templates, files, courses, downloads, resources, software assets, or other digital content supplied by a creator.

Once a successful payment has been confirmed and digital access has been granted, the transaction is normally considered fulfilled. Downloading or accessing the product may therefore affect eligibility for a refund.

A refund may be considered where there is a genuine issue with the transaction or delivery, including:

• A duplicate payment for the same order.
• A payment was successfully charged but the purchased product was not delivered because of a Cretospace technical failure.
• A technical issue prevents access to a purchased product and reasonable troubleshooting does not resolve the issue.
• The amount charged differs from the final amount shown to the customer at checkout due to an error attributable to Cretospace.

Refund requests are reviewed individually. We may request order information, payment details, screenshots, or other reasonable information needed to investigate the issue.

Except where required by applicable law or where a refund is approved under this policy, purchases are generally not refundable in the following situations:

• The customer changed their mind after purchasing a digital product.
• The customer purchased the wrong product after having access to the product description or information available before checkout.
• The customer no longer wants or needs the product after purchase.
• The customer has already downloaded, accessed, copied, or substantially used the digital product.
• The customer expected features, formats, or content that were not advertised as part of the product.
• The issue is caused by unsupported third-party software, devices, internet connectivity, or other circumstances outside Cretospace's reasonable control.

If you believe you have been charged more than once for the same order, please contact us as soon as possible with the order number and payment details.

After verification, an unintended duplicate payment may be eligible for a refund. The refund will normally be processed to the original payment method where supported by the payment provider.

If you have paid successfully but cannot access your purchased product, please contact Cretospace before requesting a chargeback. We will first attempt to resolve the issue.

Depending on the situation, we may restore access, correct the order, resend access instructions, or provide another reasonable solution before considering a refund.

If Cretospace offers paid subscription plans, a subscriber may cancel a recurring subscription through the available account or billing controls, subject to the terms displayed for that plan.

Cancellation normally prevents future renewals. Unless otherwise stated for a particular plan or required by applicable law, cancellation does not automatically create a refund for a billing period that has already started.

If a subscription payment is successfully processed and you believe it was made in error, contact us promptly so the transaction can be reviewed.

Some products available on Cretospace may be created and supplied by independent creators. Product descriptions, pricing, features, licensing terms, and delivery information may vary by creator and product.

Where a transaction involves a creator-supplied product, Cretospace may need to review the relevant order and creator information before deciding whether a refund is appropriate.

Nothing in this policy limits any mandatory consumer rights that cannot lawfully be excluded or restricted.

To request a refund, contact us using the details below and include:

• Your name.
• The email address used for the purchase.
• Your order number or payment reference.
• The product or subscription involved.
• A clear explanation of the reason for the request.
• Supporting information or screenshots, where relevant.

We may verify the transaction with our payment provider before approving a refund. Approved refunds are normally returned using the original payment method, subject to payment-provider capabilities and applicable banking rules.

Once a refund is approved, Cretospace will initiate the refund through the applicable payment or banking channel. The time for the funds to appear in the customer's account may depend on the payment provider, bank, card network, or other financial institution.

We cannot guarantee an exact crediting time after a refund has been submitted to the payment provider.

If you experience a problem with a purchase, please contact Cretospace first so that we can investigate and resolve the issue.

If a payment dispute or chargeback is initiated, we may provide relevant transaction, order, access, and communication records to the payment provider or financial institution as permitted by law and the applicable payment-provider rules.

A refund issued by Cretospace may be treated as the resolution of the corresponding payment dispute where appropriate.

If you have questions about a refund, cancellation, payment, or access issue, please contact the Cretospace support team.